Free Phone NZ 0508 59 59 59 | +64 3 442 9915 |

Last updated 30 July 2018

Who we are 

We are High Country Adventures Limited, trading as High Country Horses since 2004.  Our website is  Director, Deana Insley, can be contacted via email  

High Country Adventures Limited’s (1570128) registration address is: 33 Oban Street, Glenorchy 9372, New Zealand. 

Use of your Information

High Country Adventures Limited does not sell or rent your personal information to third parties. For online bookings High Country Adventures Limited uses a software booking system provided by Real Time Booking Systems (RTBS) – AKA Whyte Waters Group Ltd (WWG).  This company will provide Operators with the information required to facilitate a booking that you make through the booking engine. 

WWG release account and other personal information only when it is believed release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of High Country Adventures Limited, users, or others. for more information on WWG privacy policy.

We use third-party data processors to process personal data on our behalf.  Especially relating to hosting and operating the websites, marketing, analytics, improving the websites. These processors may be located outside the European Union.

Our websites may also include social media features (e.g., share or like buttons). Such features are provided by third-party social media platforms such as LinkedIn, You Tube, Vimeo, Twitter, Tripadvisor, Instagram or Facebook. Where data is collected this way, its processing is governed by the privacy policy of the respective social media platforms.

Our content may link to third party websites to provide relevant references. We are not responsible for such external content, which may contain separate privacy policies and data processing disclosures.

We may disclose your personal information if required by law, regulation, or other legal subpoena or warrant. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it to be necessary to protect the rights, property, or personal safety, its customers or any third party.


It is the policy of High Country Adventures Limited and WWG to send our users email as part of the enquiry and booking confirmation process and other email they elect to receive. We do use email as a means of receiving feedback from our users, and we encourage you to email us with your questions or comments. If you have given us your email for purposes of communication or promotion, we will use your data to contact you or send promotional emails relating to your interests. You may revoke your consent to being contacted by email for promotional purposes any time by contacting 

Credit Card Security

WWG work’s diligently to protect the security of your personal information, including credit card information. 

We protect your credit card information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet. Your credit card details are not held by WWG and cannot be accessed by WWG staff.


Cookies are small pieces of information that are stored by your web browser in a file on your computer’s hard drive when you use our website. We use “session” cookies to manage your progress through the steps of the booking process. Cookies are widely used on most major Web sites. All modern web browsers give users complete control over cookies and you can remove them at any time you choose, or let them expire naturally after a fixed period of time.

Other information we collect

We use additional information to do internal research on our users’ demographics, interests, and behavior to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address.

Updates to our information practices

From time to time, we make changes to our information practices or alter the functionality of our Web site. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on privacy practices at WWG 



Phone: +64 3 442 9915

Freephone: 0508 59 59 59


Address: High Country Horses, 243 Priory Road, Glenorchy



Trip Advisor Certificate of Elcellence 2018 Department of Conservation Approved