Terms & Conditions
All reasonable steps are taken by High Country Horses to mitigate accidents, however, horse riding, as with any sporting activities has its risks and all riders do ride at their own risk.
Riders must wear protective helmets supplied for the entire time for their own safety.
If riders are unsure of suitability of footwear or clothing please advise staff before mounting your horse. We have a supply of coats, helmets and boots.
We allow drink bottles on our shorter rides, but please ask for a holder for your saddle.
Personal belongings such as cameras and cellphones are welcome, although all personal items taken along are the rider’s responsibility and are carried at rider’s own risk.
We do not allow clients to ride with backpacks/handbags or large cameras. High Country Horses is not responsible for any breakage or loss of any items. Lost property will be returned at the client’s cost.
Please advise your guides of any medical conditions or medication that you need to carry with you. We would ask that you notify us of any conditions that may hinder your ride.
Whilst riding through some of the most pristine countryside in New Zealand, we would ask that you respect it. Please carry all litter back to Queenstown or Glenorchy for disposal.
Our staff are here to make sure your journey is one of enjoyment and safety. Please listen to their instructions and follow them. This is for your safety and the safety of our other riders and our horses.
On arrival please ensure that you have read and fully understand the terms and conditions by completing the waiver form.
Choose from our half day, full day, overnight, or multi day treks
WE LOVE OUR HORSES AND WE WANT YOU TO LOVE THEM TOO!
SAFETY: The safety of our horses, staff and clients are paramount. While every effort is taken to match one of our horses temperaments with the riders ability, it is important to remember that a horse has a mind of its own and so a good account of your riding experience and ability is imperative to ensure you have an enjoyable time. We have a variety of horses that are suited to different riding levels, please consider the guide below before selecting your riding level.
What Rider Level Best Describes You?
|(A) EXPERIENCED||Someone who has ridden for a number of years and is confident on any horses with any temperaments. A person who will enjoy a forward responsive horse.|
|(B) INTERMEDIATE||Someone who can rise to the trot and sit to a canter comfortably, and can control their horse within, and independently, of the group. A person who will enjoy a more responsive horse.|
|(C&D) BEGINNER||Someone who has never ridden before or has only ridden a few times in a controlled environment. Or someone who has lost their nerve and just wants to go quietly to enjoy the view and be with their quiet natured horse.|
ALL CHILDREN UNDER THE AGE OF 14 YEARS OLD AND UNDER MUST BE ACCOMPANIED BY A PARENT OR GUARDIAN.
TRACK AND RIVER CONDITIONS: Weather in the high country can be extremely changeable and therefore cause river and track conditions to become dangerous to ride across or to ride at a faster pace. Therefore it is imperative each rider adheres to the direction of our qualified guide during the trek. While every effort is made to accommodate the intermediate and experienced rider's wishes we must consider yours and our horse's safety first.